Group conversations (Community Chat)

Healthie allows you to set up community chats (group conversations) for clients - these may be clients within a group, program you are offering, or as a general specialty need (e.g., similar health goals). Many wellness providers offer access to an exclusive Community Chat as a value-add service. Community Chats can be used in a more secure way to engage with a group of clients, versus using a social platform. 

In a community chat, clients can share text, photos, and documents with each other. This is helpful to hold groups of clients, or families, accountable together.

Clients will be able to see each others' initials, but clients will not be able to view each other's profile or any other information. Please make sure clients have signed appropriate waivers & notices with regards to HIPAA and protection of client names before creating a group conversation. Providers must be the one to initiate a community chat, and must be in a community chat, as for security and privacy, clients cannot initiate a conversation privately.

IN THIS ARTICLE:


Creating a community chat

Within Healthie's chat platform, Click "New Conversation." Then, select the participants or groups that you would like to include.

Click the "Start Conversation" button to initiate the chat. You can utilize the pencil icon next to the Chat title in order to rename the chat. Groups can be renamed at anytime. 


Adding and removing participants

If you'd like to modify the participants in a community chat, you can do so on the right-hand panel when you have selected the chat. Click on the "Add or remove participant" button. 

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