E-faxing: Troubleshooting Guide
Format of a fax number
The recommend format is (xxx) xxx-xxxx but you can also add no "-" as well
Error message: No Faxtone - What does this mean?
"Optional Content PDF files aren't supported and their pages cannot be safely extracted"
I have tried to send a fax multiple times, but it is not going through. What should I do?
The receiving fax line is likely busy. Please re-try sending this fax in a few minutes. You will get an e-mail if the document fails to send. At this time, the Healthie system does not automatically "re-try" sending faxes during a period of busy time, so you will need to re-start this process.
When I click on "View Fax" I only see the cover sheet. Was my entire fax sent?
Yes, your entire fax was sent. The platform's preview only shows the cover sheet.
Is there a limit to how many documents I can fax at once?
No, there is no limit to the number of documents that can be faxed at a time. Just check / select the boxes you'd like to include in your fax note.
How do providers dial a fax line?
Please have providers dial "1" before the area code. E.g., 1-833-xxx-xxxx to ensure that faxes go through.
I would like to E-fax an Intake Form. How can I do this?
Healthie currently supports sending charting notes and documents. If you'd like to E-Fax an intake form, please convert it to a charting template, and you'll then be able to E-fax this document.