Zoom: Enable Additional Account Features
Healthie's direct integration with HIPAA-compliant Zoom comes with several features and capabilities designed to create engaging video calls and webinars. Some of these features are automatically included within Healthie's direct integration with Zoom, others can be enabled for your account on request. You can review Zoom capabilities that are available (or not available) via Healthie here.
Our integration with Zoom is available to all members on Plus Plan and above. By default this integration is active for your account (view your integrations). You do not need a personal Zoom account or subscription, and you do not need to take any action to enable Zoom.
Default Zoom account features
By default, you will be able to use the following Zoom features with any Healthie Zoom call:
- Zoom Chat
- Screen share
- Record session
Turn on additional Zoom features
By default, only certain Zoom features are available to Healthie members via our direct integration with Zoom. However, there are several capabilities of Zoom that can be turned on for your account, including:
- Waiting Rooms (you can enable this within your Healthie account directly, follow these steps)
- Play sound when someone joins or leaves the room
- Automatic recording (disable or enable automatic recording for your sessions)
- Breakout rooms
- Meeting Co-Host
- Live captions
- Cloud-recording (This is an add-on that you will need to purchase)
To request a feature be turned on for your account, simply email hello@gethealthie.com.
Our support team will activate your requested feature and confirm when it is enabled. If you are part of an Enterprise, please let us know if you would like us to enable these features for all of your providers, or just some of them.
Zoom features that cannot be enabled
At this time, it is not possible to directly log into a Zoom account if you use HIPAA-compliant Zoom via Healthie. This is because Zoom's API does not make a login option available. For this reason, there are some Zoom account features that cannot be enabled directly for your provider account.
Note: We will update this list if Zoom's API makes these features available. If you are interested in accessing these features, we recommend signing up for a separate Zoom account, directly with Zoom.
- Practice Sessions
- Sharing to Facebook live from a Healthie Zoom session
- Post-Attendee URL
- Personal Zoom Room Link
- Q&A
- Polls
- Whiteboards
Healthie creates unique Zoom links for every appointment for HIPAA compliance. As a technology company, we implement adequate Technical Safeguards, Administrative Safeguards, and Physical Safeguards to ensure that our customers are always protected. As each meeting has its own unique ID, it is not possible to maintain a standard room ID with Zoom via Healthie.