Zoom: Share Video Recordings

Healthie's integration with Zoom enables providers to conduct HIPAA-compliant group video chats, host webinars, and record sessions to subsequently share with clients. Additionally, other video recordings can be stored and/or shared within Healthie. 

Access Zoom recordings before sharing

Cloud Recordings

Cloud Recordings are stored in Zoom's cloud. When Cloud Recording is enabled and you have permission to view recordings, available files are accessible from Healthie appointment details under Documentation > Zoom Cloud recordings. Select a link such as Recording 1 to access the authenticated Zoom download URL. You can use these links to download available files; downloads are not restricted to the Zoom portal. Accessing a cloud recording from appointment details does not automatically add it to your Healthie Documents library for sharing.

Local Recordings with Cloud Recording enabled

You can still make Local Recordings through the Zoom desktop app when Cloud Recording is enabled. Start the session as host in the desktop app and choose the recording option that saves to your computer instead of the cloud. The file is saved locally and does not automatically appear in Healthie appointment details. To share a local file through Healthie, follow the hosting and sharing options below.

Store PHI securely outside Healthie

Local Recordings and downloaded Cloud Recordings may contain protected health information (PHI). You are responsible for ensuring that your device, storage, and any subsequent sharing meet HIPAA requirements and your organization's policies. Healthie's HIPAA-compliant Zoom integration does not automatically make local storage or an external video-hosting service HIPAA-compliant.

• Confirm your storage setup with your compliance officer. Use organization-approved devices and storage with appropriate encryption, authentication, and device safeguards.
• Limit access to authorized personnel and prevent automatic syncing to unapproved cloud or backup services.
• Obtain any required recording consent and follow retention and secure-deletion policies.
• Before using a third-party hosting or backup service for PHI, verify its safeguards and obtain a Business Associate Agreement (BAA) where required. Making a video private is not sufficient by itself.

Video Hosting Options

In order to share your Zoom or video recording, you'll need to host your video within Healthie or to a video hosting platform such a Youtube, Loom, or Vimeo. 

You can learn more about video hosting here. 

Video Sharing Options

If you've hosted your video within Healthie, it can be directly shared with a client by adding it to your Documents library. 

If it is a private video (ie. a session recording), we recommend that you compress the video as a .zip file and then upload it to the Client's Documents. Compressing the video file is recommended as only videos under 50MB can be uploaded within Healthie. 

URL Sharing Options

If you've hosted your video outside of Healthie, then you will be able to obtain a unique sharing link for the video. Following the hosting site directions on visibility (ie. making a video private). Once you have your sharing link, you can send it to your client within Healthie via: 

• Send the video link in a Chat message
• Adding the video link to a Program module
• Adding the video link to a document (ie. word doc) and share with your client(s)  
• Add the video to an intake form (ie. a Welcome Video can be added to your new client paperwork)