Getting started: Healthie Telehealth (One-on-one and Group)

Healthie's HIPAA-compliant telehealth solution enables you to host one-on-one and group virtual sessions, that can be used for telehealth, webinars, classes, and more. The telehealth platform is available on all devices (desktop, laptop, tablet, and mobile) for both providers and clients. 

In this article, we offer:

  • Overview of how to get started with telehealth through Healthie and set up a telehealth session for your client(s). 
  • Creating a telehealth appointment 
  • Joining a telehealth session 
  • Initiating a telehealth session as a provider that is not scheduled

Overview Video: Getting started, booking an appointment, sharing links with your clients

Creating a telehealth appointment

When creating an appointment, select "Telehealth" as appointment location.

Joining a Scheduled Video Chat Session

If you scheduled an appointment within Healthie,  a green bar will appear at the top of your screen, and your client's screen, 10 minutes before a session begins. Simply click on the green bar, and both of you will be taken to your room. 

Note: If you do not create the appointment within Healthie, the telehealth bar will not show. For example, even if you have your Google Calendar synced to Google, you need to create the appointment within Healthie, for the green bar to appear. 

Initiating a (not-scheduled) Video Chat Session 

Providers always have the ability to start a video chat and invite a particular client, even if there was no previously scheduled appointments, as long as that client has a Healthie account. 

There are two ways for providers to initiate a video chat: 

Option 1: From the General Clients Tab, select "..." and then Telehealth

Option 2: Within a client's profile, click the  video chat button on their profile picture