Using Healthie Alongside an Existing EHR

There may be cases in which you are unable to change the EHR system you use within your clinic, hospital, or business. However, you find that your clients would benefit from a comprehensive patient engagement suite, but one is not currently available within the system you are using presently. 

Healthie can be used in conjunction with any existing EHR you are currently using. Many of our providers run their wellness clinics using both Healthie and another EHR system, providing high quality care to patients while still keeping administrative workflows streamlined and simple. 

Offer Patient Engagement Services

Healthie’s comprehensive patient engagement suite allows you to 

• Secure patient portal: Patients receive a secure login to their own portal, which they can access from any web browser or the mobile app.

• Telehealth: With Healthie’s built-in Telehealth feature, you can schedule, enroll, bill and launch group video chats and webinars directly through your provider account. With Healthie’s integration with Zoom for Healthcare, all video chats (individual and group) are HIPAA-compliant and will provide a superb telehealth experience for your clients. 

• Internal and external communication: Healthie's chat feature enables you to securely message and communicate with your clients, from within the web platform, and through the mobile apps. With Healthie's chat feature, you can message your clients one-on-one, create group chats, send message blasts, and even message other wellness providers in your organization. This is a powerful way to stay engaged with clients in between sessions, as well as securely discuss health information. Many providers also use the Chat platform to discuss appointment logistics, as it is often faster than e-mail and/or phone conversations back and forth.  Read more about how to set up Healthie chat here.

• Goal Setting: With Healthie's Goal Setting Feature, wellness providers and clients can:
  • Create daily, weekly and one-time goals (and subgoals) for clients
  • Visit a client's chart to see all current, and past, goals 
  • Monitor a client's success by seeing goal completion rates for each day, and each goal
  • From their client portal, clients can check off completed goals or subgoals
  • Clients can receive in-app or email reminders to complete goals, and wellness providers can adjust the frequency of these notifications
  • Be motivated towards consistently achieving goal completion streaks   

• Care Plans: Healthie's Care Plans feature enables providers and organizations to apply common protocols and methods of care to clients, while still facilitating the customization/personalization that may happen on a per-client basis. Within a Care Plan, you can add wellness recommendations, upload documents for clients to access, automatically set goals, and more. Care Plans can be created as a template, and quickly applied to other client accounts, as a way to save time, and improve standardization of care. Once applied to a client's account, it is an individual instance of the Care Plan - meaning editing the Care Plan within the client's profile will not edit the original template. Similarly, editing the original template will not impact the new care plan you've applied for your client.

• Programs: Healthie’s Program feature allows providers to curate short term programs, or challenges, that work for their client base. This tool is highly customizable to meet your particular workflow needs and can be used for delivering content, distributing emails and videos, and overall, building long-term relationships with your clients. Importantly, the programs feature within Healthie enables your clients to access materials within their client portal, and also discover and enroll in programs that may be a fit for their health and wellness needs.

• Metrics tracking: With Healthie’s Metric feature, providers can monitor and graph metrics like weight, height, BMI, or body fat percentages as well as create custom metrics to track for each client. Also, Healthie Metrics can be viewed and tracked from both desktop and mobile devices, for convenient logging. Healthie's metrics platform syncs with devices and platforms like Fitbit, Apple Health, GoogleFit, and iHealth scales to automatically pull in client information for your review. 

• Journal logging: Healthie's Journaling feature enables clients to log key nutrition and lifestyle information into their platform. As a provider, you are able to customize this experience for your clients, as well as view, comment, and react to client entries as part of providing longitudinal engagement with your clients to augment care. Available journal entries include:
  • Photo food journaling: Clients can take pictures of meals, indicate hungriness and healthiness, special settings for eating disorders, write comments, write a description, and a reflection. 
  • Nutrient tracking: Clients can log meals via Healthie's integration with the USDA food database. Read more about nutrient tracking. 
  • Notes: Clients can share a written journal entry, symptom, progress update, thoughts or more. 
  • Selfies: Clients can take pictures of themselves and watch progress unfold over time. 
  • Activity: Clients can log their workouts or activity, including type of activity and intensity.
  • Symptoms: Clients can log bodily symptoms, such as headache, GI distress, rash, etc. 
  • Water: Clients can log their daily water intake. Providers can set a target water goal, and review logged water intake entries. 
  • Stool (Poop): Clients can log their stools, by describing the shape/color and leave custom comments. 

• Online client education: The Documents feature within Healthie enables providers to store and share educational resources, recipes, meal plans, and industry handouts. Healthie Documents replace the need for you to keep a local folder on a computer, and can acts as a "Google Drive" or "Dropbox" for you, as you build the repository of materials needed in your business. 

Offer Add-on Subscription Services

Offering subscription services within your wellness clinic is a strategic way to offer patients the additional support they might need when working with you. Subscription services work well for both insurance-based and self-pay clients alike, so no matter the structure of your business, you can leverage them to add new clients and increase revenue. 

Within Healthie, you can build packages and programs that reoccur during a specified duration of time, as well as bill clients periodically. In this article, we will walk you through how to leverage Healthie features to create a subscription service strategy for your wellness business:

1. Meal plan subscriptions: Meal plan subscriptions are an in-demand service for wellness clients; by offering them within your wellness business, you are likely to attract clients and generate a significant amount of passive income. Once created, a meal plan subscription service for clients requires little upkeep, as you can make small adjustments to the meal plan each week based on your client’s needs. Or, you can create templates ahead of time to use based on each client’s health and dietary goals.
2. Accountability Booster: Many providers charge a monthly subscription fee to clients for services such as responding to chat messages or emails, commenting on journal entries, sending goal reminders, and other between appointment check-ins, in addition to the price of each appointment. Clients can receive an extra layer of support from you no matter where they are in their journey; but, subscription services can be especially beneficial for clients who have “graduated” from working with you directly, but would like some support as they transition to working on their health solo.  
3. Online programs: Rolling start online programs can help you generate passive income for your practice while supporting your clients’ health. You can easily build an educational program on specific topics, such as how to prepare meals, a new exercise program, the basics of how to manage a certain health condition, etc. Clients can purchase the program and work at their own pace through the modules, surveys, and activities.  Programs can last for multiple months, with associated recurring payments. 

Share Information with your EHR and Providers

While you may keep all patient information within your existing EHR, you can leverage features of Healthie to securely share patient information between platforms. Here are some of our best practices for sharing information between your main EHR and Healthie:

1. Upload and store chart notes, intake forms, and other information: Healthie’s Documents library allows you to securely store patient information within their profile. If you are using Healthie alongside an existing EHR, it may be beneficial to upload intake forms, lab reports, and chart notes from your main EHR into the Healthie Documents library. Uploading these important documents allows you to complete a patient’s profile within Healthie; additionally, providers within your clinic who may exclusively use Healthie can still access important patient information and leverage it when engaging with patients through Healthie. 
2. E-fax Information In/Out of Healthie: E-fax continues to be one of the most consistently reliable, HIPAA-compliant and secure ways to transmit client health information between clinicians and across organizations. With Healthie E-fax, you can generate a custom fax number to send and receive documents, chart notes, intake forms, and other client information. This way, you don’t have to worry about downloading, printing, uploading, or emailing client information in a non-HIPAA compliant medium. If your main EHR has E-fax capabilities, you can even send information between platforms to save time and effort for your administrative team.