Hiding or Removing Features from Your Account

As part of Healthie's web white-label and mobile white-label, we can help you hide certain features that Healthie offers, because they are not applicable to your business. 

This advanced configuration is only available to members who have added on white-labeling to their membership. 


Examples of what can be hidden on the organization side of Healthie:

Here are examples of features that some Organizations have elected to turn off, remove, and/or hide: 

  • Billing: You are a nonprofit that offers services to clients for free, or you offer services to a corporate wellness program, where the organization pays you centrally via invoice.
  • Journal entries: You are able to self-customize within your account how you would like to enable or disable journal entries, and which type of entries you would like to track. Learn how to disable client journaling. 
  • Disable Chat: You are able to self-customize within your account the option for clients to message with their healthcare provider(s). Learn how to disable chat. 
  • Programs: If you do not use the Programs feature, and have not set this up, Clients will not see Programs on their end (on web and mobile).
  • Calendar: You can hide the calendar tab from providers, making it so they wouldn't be able to schedule sessions for their clients on their end. This is done on a provider basis, which means you could have some providers that still see the calendar option while others don't.
    • If you would like to hide the self-schedule option for clients this guide can walk you through how: Client Portal Settings.
  • Metrics: If you aren't looking to track client's progress through the Metrics feature this can be removed for the organization. This can also be done by adjusting the Client Portal Settings.
  • Documents: You can hide the Documents tab from your navigation bar. Disabling this would remove the tab that allows you to store documentation and files that can be shared with your team or clients.
  • Forms: If you don't need to create or edit forms in your account you can have our team remove the Forms option.
  • Faxing: You can hide the faxing tab if you aren't going to be sending or receiving faxes through Healthie.
  • Labs: If you aren't going to be viewing labs on Healthie, or your organization doesn't order labs, this tab can be hidden.
  • Marketing: You can hide this option if your team won't be using the announcements feature.
  • Reports: If you aren't looking to track and exports reports you can hide this. You can see what reports you can generate in Healthie here: Overview of Healthie Reports.
  • Organization: If you don't need to manage permissions or team members' schedules you can choose to hide this tab. You can also hide this for individual team members under their permissions.

Limitations:

Some features are interdependent with others, so when coordinating with our team to remove or hide a feature, we may recommend a modified use of the feature, in order to ensure that it does not negatively affect the experience of another feature that you do want to use. 

Examples of what can be hidden on the client side:

You can customize what your client sees when they log into Healthie. A lot of what your clients have access to can be disabled through the Client Portal Settings. That said here is a list of what you can hide from your clients:

  • Superbills: Clients will be able to see other billing documents, but they won't see the Superbill tab
  • Labs: If you don't want clients to see and self-manage their labs this can be hidden. Please note that clients won't be able to schedule labs for themselves if you are using our integration with Quest Diagnostics Labs.
  • Packages: Hiding this tab would prevent clients from being able to purchase packages.
  • Care Plans: If you don't want clients to see the care plan that their provider created you can hide this tab.
  • Programs: Clients won't see programs or be able to complete them.
  • Chat: This means client can't communicate with your team via their client portal.
  • Documents: Disabling this would mean clients can't access documents uploaded by your organization. They also won't be able to upload additional documents.
  • Forms: This would prevent clients from filling out any intake forms sent to them.
  • Goals: Clients can't log any progress for goals set on their care plan if this is hidden.
  • Fullscript: If you are using the Fullscript integration, clients will be prevented from seeing any of your recommendations.
  • Billing: Clients can't see billing documents if you enable this.

Set Up

If you are interested in hiding features that exist within Healthie, please email hello@gethealthie.com with the subject line "Hide Feature" and we will help you get this set up. 

Please include in your note the feature that you would like to hide, and any additional requests for our team. 

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